Privacy Policy
Aviae & Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, or interact with our store.
This Privacy Policy applies to Aviae & Co. and our online store.
1. Personal Information We Collect
When you visit our website or make a purchase, we may collect personal information that you provide directly to us, including:
* Name
* Email address
* Phone number
* Billing address
* Shipping address
* Payment and order information
* Customer support messages
* Any information you choose to provide when contacting us
We may also collect certain information automatically when you visit our website, such as:
* IP address
* Browser type
* Device information
* Pages viewed
* Referring website
* Cookies and similar tracking information
* General website usage data
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Your Personal Information
We may use your personal information to:
* Process and fulfill your orders
* Ship products to you
* Send order confirmations and updates
* Respond to customer service requests
* Process returns, exchanges, or refund requests
* Improve our website, products, and customer experience
* Prevent fraud, unauthorized transactions, or misuse of our website
* Send marketing emails or promotional messages, if you have consented
* Comply with legal, tax, accounting, and regulatory obligations
We do not sell your personal information.
3. Consent
By using our website, placing an order, creating an account, subscribing to marketing communications, or contacting us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. For example, we may still need to retain certain information to complete an order, process a return, meet legal obligations, or maintain business records.
To withdraw consent, contact us at:
**Email:** [Insert Customer Support Email]
4. Email Marketing
If you sign up for our email list, we may send you promotional emails, product updates, special offers, and brand communications.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We only send marketing communications where we have your consent or where permitted by applicable Canadian law.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your shopping experience, understand website performance, remember preferences, support checkout functionality, and deliver relevant marketing.
Cookies may be used for:
* Website functionality
* Analytics
* Personalization
* Advertising and retargeting
* Fraud prevention
* Cart and checkout performance
You can adjust your browser settings to block or delete cookies. Some parts of the website may not work properly if cookies are disabled.
Where required, we may ask for your consent before using certain cookies or tracking technologies.
6. Shopify and Third-Party Service Providers
Our store is hosted on Shopify. Shopify helps us operate our online store, process orders, manage checkout, and provide ecommerce services.
We may also share personal information with trusted third-party service providers that help us operate our business, including:
* Payment processors
* Shipping carriers
* Email marketing platforms
* Analytics providers
* Fraud prevention tools
* Customer support tools
* Website and advertising service providers
These service providers may only use personal information as needed to provide services to us or as otherwise permitted by law.
7. Payment Information
Payments are processed through secure third-party payment providers. Aviae & Co. does not store full credit card numbers on our own systems.
Payment information is handled by Shopify and payment processors according to their own security and privacy practices.
8. Disclosure of Personal Information
We may disclose personal information when necessary to:
* Process and fulfill your order
* Provide customer support
* Ship your purchase
* Process payments
* Prevent fraud or security issues
* Comply with legal obligations
* Respond to lawful requests from government authorities or law enforcement
* Protect our rights, property, safety, customers, or business
We do not disclose personal information for purposes unrelated to our business unless we have your consent or are required or permitted by law.
9. Retention of Personal Information
We keep personal information only as long as reasonably necessary for the purposes for which it was collected, or as required by law.
For example, we may retain order records for tax, accounting, fraud prevention, customer service, and legal purposes.
When personal information is no longer needed, we will securely delete, anonymize, or restrict access to it where appropriate.
10. Safeguarding Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, alteration, or destruction.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. Accessing or Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to ask that inaccurate or incomplete information be corrected.
To make a request, contact us at:
**Email:** [Insert Customer Support Email]
We may ask you to verify your identity before responding to your request.
12. International Storage and Transfers
Some of our service providers, including Shopify and other technology providers, may store or process personal information outside Canada.
When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed, including lawful access requests by government authorities.
We take reasonable steps to ensure that service providers protect personal information appropriately.
13. Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
14. Your Privacy Choices
You may:
* Unsubscribe from marketing emails
* Disable or delete cookies through your browser settings
* Request access to your personal information
* Request correction of inaccurate personal information
* Withdraw consent where applicable
* Contact us with privacy questions or concerns
15. Privacy Breaches
If we become aware of a privacy breach that creates a real risk of significant harm, we will take steps to respond as required by applicable Canadian privacy laws. This may include notifying affected individuals and appropriate authorities where required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or website features.
The updated version will be posted on this page with a revised “Last updated” date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact us at:
aviaeshop@outlook.com