Shipping Policy
Thank you for shopping with Aviae & Co.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Business Location
Aviae & Co. is based in Canada.
For questions about your order or shipping, contact us at:
Email: aviaeshop@outlook.com
2. Order Processing Time
Orders are typically processed within 1 to 3 business days after payment is confirmed.
Processing times may be longer during holidays, sales, high-volume periods, or unexpected delays.
Business days do not include weekends or Canadian public holidays.
3. Shipping Destinations
At this time, Aviae & Co. is focused on serving customers in Canada.
If shipping options are available at checkout, your order may be eligible for delivery to the address entered. If your location is not available at checkout, we may not currently ship to your area.
4. Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
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Delivery location
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Order value
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Shipping method selected
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Carrier rates
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Promotional shipping offers, if available
Any applicable shipping charges will be shown before checkout is completed.
5. Estimated Delivery Time
Estimated delivery times will depend on your location and the shipping method selected at checkout.
Typical delivery within Canada may take approximately 3 to 10 business days after the order has been processed and shipped.
Delivery estimates are not guarantees. Delays may occur due to weather, carrier issues, holidays, high-volume periods, incorrect addresses, or circumstances outside our control.
6. Order Tracking
If tracking is available for your order, you will receive a shipping confirmation email with tracking details once your order has shipped.
Please allow time for tracking information to update after the carrier receives your package.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Aviae & Co. is not responsible for delayed, lost, or returned packages caused by incorrect or incomplete shipping information.
If a package is returned to us due to an incorrect address, failed delivery, or refusal, we may contact you to arrange reshipment. Additional shipping fees may apply.
8. Lost or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is managed by the carrier.
If your package appears delayed, please first check the tracking information and contact the shipping carrier for updates.
If you still need help, contact us at:
Please include your order number and tracking number, if available.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the damaged item
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Clear photos of the packaging
We will review the issue and help provide an appropriate solution.
10. Pre-Orders or Backorders
If an item is available for pre-order or backorder, estimated shipping timelines will be stated on the product page or communicated by email where applicable.
If your order includes both in-stock and pre-order items, they may ship together or separately depending on availability.
11. Order Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We cannot guarantee changes or cancellations once an order has been processed, fulfilled, or shipped.
12. Contact Us
If you have questions about this Shipping Policy, contact us at:
Aviae & Co.
Email: aviaeshop@outlook.com
Business Location: Canada