Terms of Service
Welcome to Aviae & Co.
These Terms of Service govern your access to and use of our website, online store, products, services, and any purchases made through Aviae & Co. By visiting our website, placing an order, or using our services, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or purchase from our store.
1. About Aviae & Co.
Aviae & Co. is an online store based in Canada. We offer silk sleep essentials, including silk pillowcases, sleep masks, scrunchies, and related beauty sleep products.
You can contact us at:
Email: aviaeshop@outlook.com
Business Location: Canada
2. Eligibility
By using our website or placing an order, you confirm that you are at least the age of majority in your province or territory of residence, or that you have the consent of a parent or legal guardian.
You agree to provide accurate, complete, and current information when making a purchase or creating an account.
3. Product Information
We do our best to display product descriptions, images, colours, pricing, and availability as accurately as possible.
Please note:
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Product colours may appear slightly different depending on your screen settings.
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Product packaging, shades, or details may vary slightly from images shown.
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Product descriptions are provided for general information and shopping guidance.
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We may update or discontinue products at any time without notice.
We do not guarantee that product images, colours, or details will appear exactly the same on every device.
4. Beauty, Hair, Skin, and Sleep Claims
Aviae & Co. products are designed to create a smoother, softer sleep surface and elevate your nightly routine.
Any hair, skin, or sleep-related statements on our website are for general product information only. Results may vary from person to person.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. They are not a substitute for medical, dermatological, or professional advice.
We avoid guaranteeing results. Phrases such as “may help,” “designed to,” “can support,” or “may notice” should be understood as comfort-based and experience-based statements, not guaranteed outcomes.
5. Orders
When you place an order, you agree that:
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All information you provide is accurate and complete.
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You are authorized to use the payment method provided.
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You are responsible for reviewing your order details before completing checkout.
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Your order is an offer to purchase the selected products.
We reserve the right to accept, refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product unavailability, errors in product information, or issues with payment authorization.
If we cancel an order after payment has been processed, we will issue a refund to the original payment method where applicable.
6. Pricing and Currency
All prices are listed in Canadian dollars unless otherwise stated at checkout.
Prices may change at any time without notice. We are not responsible for pricing errors, typographical errors, or system errors.
If a product is listed at an incorrect price, we reserve the right to cancel or refuse the order. If payment has already been processed, we will refund the amount paid.
7. Taxes
Applicable taxes may be added to your order at checkout based on your shipping address and applicable Canadian tax rules.
You are responsible for any taxes, duties, or charges that apply to your order, unless otherwise stated.
8. Payment
We accept the payment methods shown at checkout. Payments are processed securely through Shopify and/or third-party payment providers.
Aviae & Co. does not store full credit card numbers on our own systems.
By submitting payment information, you represent that you are authorized to use the selected payment method.
9. Shipping
Shipping times and delivery estimates are provided for convenience only and are not guaranteed unless expressly stated.
Once an order has shipped, delivery times may be affected by carriers, weather, holidays, customs processing, incorrect addresses, or other delays outside our control.
You are responsible for providing a complete and accurate shipping address. Aviae & Co. is not responsible for lost or delayed packages caused by incorrect or incomplete shipping information.
If a package is returned to us due to an incorrect address, refusal, or failed delivery, additional shipping fees may apply.
10. Order Processing
Orders are typically processed within the timeframe stated on our website or checkout page.
Processing times may be longer during holidays, sales, high-volume periods, or unexpected delays.
An order confirmation email does not guarantee that an order has been accepted or shipped. You will receive shipping updates when available.
11. Returns and Exchanges
Returns and exchanges are subject to our Refund Policy and any conditions stated on our website.
For hygiene reasons, silk pillowcases, sleep masks, scrunchies, and similar personal-use items may need to be unused, unwashed, and in their original packaging to qualify for return or exchange, unless the item is defective or required by applicable law.
Please review our Refund Policy before making a purchase.
Nothing in these Terms of Service limits any rights you may have under applicable Canadian consumer protection laws.
12. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will review the issue and, where appropriate, provide a replacement, exchange, store credit, refund, or other solution in accordance with our policies and applicable law.
13. Cancellations
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee that an order can be cancelled once it has been processed, fulfilled, or shipped.
If your order has already shipped, it may need to be handled under our Refund Policy.
14. Promotions and Discounts
Promotions, discount codes, gifts with purchase, bundles, and special offers may be subject to additional terms.
Unless otherwise stated:
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Discounts cannot be combined.
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Discounts cannot be applied retroactively.
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Promotions may end at any time.
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Gift cards or promotional credits may not be redeemable for cash.
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Free gifts may be subject to availability.
We reserve the right to cancel or modify promotions at any time.
15. Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
You agree to notify us if you believe your account has been accessed without authorization.
We may suspend or terminate accounts that we believe violate these Terms of Service, involve fraudulent activity, or create risk to our business or customers.
16. Website Use
You agree not to use our website for any unlawful, abusive, harmful, fraudulent, or unauthorized purpose.
You must not:
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Interfere with the security or operation of our website
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Attempt to access systems or data without permission
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Upload viruses, malware, or harmful code
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Copy, scrape, or misuse website content
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Use our website to violate applicable laws
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Misrepresent your identity or payment information
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Engage in fraudulent transactions
We may restrict or terminate access to our website if we believe these terms have been violated.
17. Intellectual Property
All content on our website, including text, product descriptions, images, graphics, logos, design elements, icons, videos, and brand materials, is owned by or licensed to Aviae & Co. and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, display, sell, or use our content for commercial purposes without written permission from Aviae & Co.
18. User Content, Reviews, and Submissions
If you submit reviews, photos, comments, feedback, testimonials, or other content to us, you grant Aviae & Co. a non-exclusive, royalty-free, worldwide right to use, reproduce, edit, publish, display, and share that content for marketing, website, social media, and business purposes.
You confirm that any content you submit is accurate, lawful, and does not infringe the rights of others.
We reserve the right to remove or edit user content at our discretion.
19. Third-Party Links and Services
Our website may contain links to third-party websites, apps, payment providers, shipping carriers, or services.
We are not responsible for third-party websites, services, policies, content, security, or practices. Your use of third-party services is subject to their own terms and policies.
20. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
Please review our Privacy Policy for more information.
21. Availability of Website
We aim to keep our website available and operating properly, but we do not guarantee uninterrupted, error-free, or secure access.
We may update, suspend, modify, or discontinue any part of the website at any time without notice.
22. Limitation of Liability
To the fullest extent permitted by applicable law, Aviae & Co. is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of data, delays, delivery issues, website interruptions, or reliance on product information.
Nothing in these Terms of Service excludes liability where it cannot be excluded under applicable law.
23. Disclaimer of Warranties
Our website and products are provided on an “as available” basis, subject to applicable consumer protection laws.
We do not warrant that the website will be uninterrupted, secure, error-free, or free from harmful components.
Product warranties, if any, will be stated on the applicable product page or policy page.
Some provinces or territories may provide consumers with rights or warranties that cannot be excluded. Nothing in these terms is intended to limit those rights.
24. Indemnification
You agree to indemnify and hold harmless Aviae & Co. from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of our website, violation of these Terms of Service, violation of applicable laws, or infringement of any rights of another person.
25. Governing Law
These Terms of Service are governed by the laws of Canada and the applicable laws of the province or territory in which Aviae & Co. operates, without regard to conflict of law principles.
You may also have rights under the consumer protection laws of your province or territory of residence.
26. Changes to These Terms
We may update these Terms of Service from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms of Service.
27. Contact Us
If you have questions about these Terms of Service, contact us at:
Aviae & Co.
Email: aviaeshop@outlook.com
Business Location: Canada