Shipping policy

Thank you for shopping with Aviae & Co.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Business Location

Aviae & Co. is based in Canada.

For questions about your order or shipping, contact us at:

Email: aviaeshop@outlook.com

2. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is confirmed.

Processing times may be longer during holidays, sales, high-volume periods, or unexpected delays.

Business days do not include weekends or Canadian public holidays.

3. Shipping Destinations

At this time, Aviae & Co. is focused on serving customers in Canada.

If shipping options are available at checkout, your order may be eligible for delivery to the address entered. If your location is not available at checkout, we may not currently ship to your area.

4. Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

Delivery location
Order value
Shipping method selected
Carrier rates
Promotional shipping offers, if available

Any applicable shipping charges will be shown before checkout is completed.

5. Estimated Delivery Time

Estimated delivery times will depend on your location and the shipping method selected at checkout.

Typical delivery within Canada may take approximately 3 to 10 business days after the order has been processed and shipped.

Delivery estimates are not guarantees. Delays may occur due to weather, carrier issues, holidays, high-volume periods, incorrect addresses, or circumstances outside our control.

6. Order Tracking

If tracking is available for your order, you will receive a shipping confirmation email with tracking details once your order has shipped.

Please allow time for tracking information to update after the carrier receives your package.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Aviae & Co. is not responsible for delayed, lost, or returned packages caused by incorrect or incomplete shipping information.

If a package is returned to us due to an incorrect address, failed delivery, or refusal, we may contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is managed by the carrier.

If your package appears delayed, please first check the tracking information and contact the shipping carrier for updates.

If you still need help, contact us at:

aviaeshop@outlook.com

Please include your order number and tracking number, if available.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at:

aviaeshop@outlook.com

Please include:

Your order number
A description of the issue
Clear photos of the damaged item
Clear photos of the packaging

We will review the issue and help provide an appropriate solution.

10. Pre-Orders or Backorders

If an item is available for pre-order or backorder, estimated shipping timelines will be stated on the product page or communicated by email where applicable.

If your order includes both in-stock and pre-order items, they may ship together or separately depending on availability.